Terms & Conditions

Last updated: 24 August 2026. These terms apply to new projects from this date.

1. Who I am

Solid Starr Solutions Ltd, registered in England & Wales, company number 16531050. Registered office: 71 Omnibus Way, London, E17 4QF. In these terms, "I" and "me" mean Solid Starr Solutions Ltd, and "you" means the person or business buying the work.

2. How we agree the work

Nothing starts by accident. Before any project begins, we agree the package, the price and what's included, in writing (email or WhatsApp is fine). That written quote, together with these terms, is our agreement. If the quote and these terms ever say different things, the quote wins.

The package builder and prices on this website are a starting point, not a checkout. I confirm every quote with you personally before any payment is taken.

3. What's included in a website build

Every website package includes:

• A design built around your business, never a template
• A mobile-first layout that works on every screen
• Fast loading, secure setup, and hosting sorted
• A contact form or contact section
• Basic SEO so Google can find you
• Help with your words and royalty-free images where needed

What is included is listed on the pricing section and confirmed in your agreement before anything is paid. There is one package, and it is the same for everybody.

Not included unless we agree them separately: online shops and payment systems, booking systems, member areas and portals, custom admin areas or CMS setups, email inboxes, and anything else not listed in your quote. If you ask for something outside your package, I'll always give you a clear price first, and never just do it and bill you.

4. Payment

£240 to set everything up, paid before I start, then £179 a month beginning the day your site goes live. The monthly is taken automatically on the same date each month. There is a three month minimum from go-live, after which it carries on month to month and you can stop any time with 30 days' notice.

The setup fee covers the design and build work I do up front. If you do not like the first draft, tell me before we go live and you can walk away: the monthly never starts and the £240 is the most you can ever be out of pocket. If I fail to deliver what we agreed, you get it back. That's only fair, both ways.

I ask for the three months because the first month is where nearly all the work happens, and £240 does not cover building a website. After that there is nothing tying you in.

5. Revisions

Before your site goes live, be as picky as you like. There are no rounds to count and getting it right is the whole point of the first month.

After launch, text, images, prices, opening hours and small layout changes are included in your monthly, as often as you need them. New pages, new features, or a full change of direction are new work, and I'll quote them separately before doing anything.

6. What I need from you

To build your site I need your business details, rough notes or text for each section, and any photos or logos you want used. If you're missing bits, I'll help you pull them together.

You're responsible for making sure anything you give me is accurate and yours to use (for example, photos you have the rights to). I'm not responsible for mistakes in content you approved or materials you supplied.

If a project goes quiet for more than 30 days because I'm waiting on you, I'll pause it and keep your work safe. We pick it back up whenever you're ready.

If your package includes Google Business Profile or review link setup, I'll get the system running properly, but the reviews themselves are yours to manage. Under the Digital Markets, Competition and Consumers Act 2024, only genuine reviews from real customers can be published, unedited and not cherry-picked, so that responsibility sits with you once it's live.

7. Timelines

Your site goes live within a week of the setup fee being paid and me having your content, whichever is later, and I keep building it out across the first month until it is right. Timings run from that later date. If content or feedback arrives late, the timeline moves with it. I'll always tell you where things stand, you'll never have to chase.

8. Hosting, domains and third parties

I set your site up on established, reputable hosting providers, with SSL (the padlock), backups and monitoring included. Where possible, your domain name is registered in your name, so it's always yours.

Hosting, SSL and version backups are included in your £179 a month, for as long as you're with me. There's nothing extra to pay for it and I'll never surprise-bill you. If you'd rather host elsewhere, or you stop the monthly, I'll hand the site over properly and help you move it at cost.

Hosting, domains, form delivery and similar services are run by third parties. I choose them carefully and set them up properly, but I can't guarantee any third-party service will never have downtime, and I'm not liable for their outages. If something breaks, I'll work to get you back up as a priority.

9. Care plans

The £179 a month covers hosting, backups, security, your Google listing, your dashboard and small changes, as described in your agreement. After the three month minimum you can cancel any time with 30 days' notice. Hosting is part of the monthly, so if you stop you will need to take the hosting on yourself or let me help you move it, and I will never switch anything off without telling you first.

10. Who owns what

It is yours from day one: the domain, the design, the pages, the content we made for it, your Google listing and your social accounts, all registered in your name rather than mine. No lock-in, and if you ever want to move it elsewhere, I'll hand over every login properly and help you move it at cost.

Fonts, stock photos and similar assets stay under their own licences (they're licensed to be used, not owned by anyone). Anything you supplied stays yours throughout.

I may show finished work in my portfolio and marketing. If you'd rather I didn't show yours, just say, and I won't.

11. What I don't promise

I build sites designed to bring you enquiries, and basic SEO is included so Google can find you. But nobody can honestly guarantee rankings, traffic or sales, and I won't pretend otherwise. Anyone who promises you "page one of Google" is selling smoke.

12. Your data and privacy

Solid Starr Solutions Ltd is registered with the Information Commissioner's Office (ICO), registration reference ZC177735, and handles personal data in line with UK GDPR.

When you use the contact form on this site, your name, email and message are delivered to my inbox via Formspree, a form service, and I use them only to reply to you. I use Google Analytics to understand how visitors use this site in aggregate; it loads only after you start interacting with the page, and I don't use it to identify you. I never sell your data, and I don't send marketing you haven't asked for.

You can ask me any time what data I hold about you, or ask me to delete it, by emailing hello@solidstarr.co.uk.

If your own website collects customer data, that data belongs to you and you're the controller of it. I'll set the basics up properly and point you at anything you need to do on your side.

Handling your customers' data on your behalf

Where I host your website or run a service for you, some personal data about your customers passes through systems I look after: enquiries from your contact form, for example. In law that makes you the controller of that data and me your processor. UK GDPR requires the following to be written down, and these terms form part of our agreement:

1. I act only on your instructions. I use your customers' data only to provide the service you have asked for, never for my own purposes. I don't sell it, I don't use it to train AI models, and I don't market to anyone with it.
2. Confidentiality. I keep it confidential. I am a sole operator, so I am the only person with access. If that changes I'll tell you before anyone else is given access, and they'll be under the same duty.
3. Security. Everything runs over HTTPS, data is encrypted at rest by the providers below, and access is protected by credentials that are never shared or published.
4. The services I use. Website hosting (Netlify), form delivery (Formspree), and website statistics (Google Analytics). If I need to add or replace one I'll give you reasonable notice so you can object.
5. Breaches. If something goes wrong with your customers' data I'll tell you within 24 hours of finding out, with what I know at the time. Deciding whether to report it to the ICO is yours as the controller, and I'll give you what you need to decide.
6. Helping you. If one of your customers asks what data you hold, or asks you to delete it, I'll help you answer inside your deadline.
7. At the end. When we stop working together I'll return or delete your customers' data, whichever you ask for, within 30 days, and confirm when it's done.
8. Showing my working. If you need evidence I'm doing all of the above, ask and I'll provide it.

If your site will handle anything more sensitive than ordinary enquiries, such as health information, financial details or identity documents, tell me before we start. That needs a fuller agreement than this, and I'll write one.

13. Liability

I carry out all work with reasonable skill and care. I'm not liable for indirect losses, such as lost profits or lost business, and my total liability for any piece of work is capped at the amount you paid me for that work. Nothing in these terms limits any liability that can't legally be limited.

14. Ending a project

You can end a project before launch at any time: the £240 covers the work done up to that point and you owe nothing more. I can end a project if invoices go unpaid or if the working relationship becomes abusive, and I'll say so clearly rather than disappearing.

15. Governing law

These terms are governed by the law of England and Wales, and any disputes are handled by the courts of England and Wales. In practice: if something's wrong, talk to me first, and I'll do my best to put it right quickly.

16. Contact

Questions about any of this? Email hello@solidstarr.co.uk or call +44 7932 771013. I reply the same day.